Dispatcher Training Resources
Are you an Owner Operator or a new Dispatcher who wants to learn tips and tricks to save time and book better loads? Then these resources are for you. Dispatch Like a Pro videos from Channel19 covers six modules with deep insight into dispatching and how to streamline your work to maximize your time. Complete the form to access the videos today.
Here's what we cover in the first 6 modules
Video Part 1 - Modules 1-3
Module 1: Introduction to Semi Truck Dispatching
- Welcome and Who is Channel19?
- Overview of the course
- The role of a dispatcher in the trucking industry
- Key responsibilities and duties of a dispatcher
- Daily tasks and challenges faced by dispatchers
Module 2: Understanding Freight and Regulations
- Types of freight transported by semi-trucks
- Regulations governing freight transport
- Common documents and paperwork involved
- Handling different types of freight (dry van, refrigerated, flatbed, etc.)
Module 3: Load Boards and Finding Freight Opportunities
- Introduction to load boards and how they work
- Searching for available loads on different platforms
- Become more efficient with Channel19’s aggregated load board
- Identifying profitable and efficient loads
- Building relationships with brokers and direct shippers
Video Part 2 - Modules 4-6
Module 4: Negotiating Rates and Booking Loads
- Factors influencing freight rates
- Strategies for negotiation with brokers and shippers
- Booking loads, confirming details, reviewing ratecons
- Understanding industry-standard terms and conditions
Module 5: Effective Communication and Customer Service
- Communicating effectively with drivers and customers
- Maintaining clear and concise communication
- What to do when delays occur
- Handling customer inquiries and complaints professionally
- Building positive relationships with drivers and customers
Module 6: Dispatching Tools and Technology
- Introduction to dispatching software and apps
- How Channel19's software enhances the dispatching workflow
- How Channel19 can help you maintain accurate records and documentation
Free Training Videos
Complete the form to access dispatcher training videos.
Sign up for our virtual live dispatcher training.
Join our live workshop for hands-on training, including strategies on finding carriers, booking contract work, and using technology for route planning and tracking. You'll also get to participate in one-on-one roleplay sessions to boost your confidence and Dispatch Like a Pro!